Clackamas Tire & Brake
- WHAT SETS AN ASE CERTIFIED TECHNICIAN APART FROM OTHER AUTO MECHANICS?
From oil changes and engine replacements, ASE Certified technicians are the nationwide standard of automotive expertise in the repair industry. These Automotive Mechanics are uniquely trained and qualified to care for your vehicle's needs, using the latest and most advanced equipment available on the market. ASE Certified Technicians are taught to test for performance and reliability, to a higher standard than Repair Shops that are not certified.
- WHAT IS INVOLVED IN A COURTESY CHECK INSPECTION?
Let our expert ASE-Certified technicians quickly identify the issues that may be lurking beneath your hood. We cover over 50 key points-of-failure and discuss our findings with you with a thorough explanation that you can understand. We never complete any issues or repairs discovered during our inspections without consent from the customer.
These are some of the automotive components we inspect during our Courtesy Check: Vapor canister filter, Oil change, Oil filter replacement, Ignition wires, Ignition module, Ignition coil pack, Spark Plugs, Fuel pump, Engine sensors and electronic diagnostics, Emissions control system, Distributor cap and rotor, Crankcase ventilation (PCV) valve, and the Crankcase vent filter.
All of these components work together to keep your vehicle functioning at peak performance.
- WHAT IS A "FULL DISCLOSURE INSPECTION" ENTAIL?
Our full disclosure inspection is part of the Courtesy Check Inspection completed on your vehicle when you receive service from Clackamas Tire & Brake. The technician who inspects your vehicle will go over the inspection what they discovered with you. This is what we call a Full Disclosure Inspection; meaning we looked over every aspect of your vehicle thoroughly to find any leaks, cracks, and problems that may need to be addressed.
This is both for your safety and peace of mind. While this may not be the primary reason for your visit, we do like to go over this free report with you.
- IF THE INSPECTION IS FREE, WHY DO I HAVE A DIAGNOSTICS FEE?
Vehicle noise, vibration, and harshness (NVH) are significant reasons for customer complaint. quickly identifying the cause of a vibration and finding it's location can be a difficult task, even for the most experienced technician. Several different isolation tools and tests may be used, a RPM order or road test may be necessary to find the underlying issue that requires additional time and resources to our standardized Courtesty Check available without an appointment.
Answering this questions properly requires that you understand that there is a significant difference between the service provided by National Auto Parts stores, in relation to Check Engine Light Codes, and those of the local automotive repair shops. National Parts stores simply pull a fault code from the engine computer of your vehicle, and they simply read a basic error message from a $79 code reader, and you'll leave with a generic list of possible causes for the code. That code reader and diagnosis will be vague, and it won't take into account the specifics of your make and model of vehicle, and it's highly unlikely that replacing parts based on this 'diagnosis' alone will NOT fix the problem.
The scan tools we use are far more sophisticated and are valued at several thousands of dollars each. These tools provide far more service information related to the vehicle being tested, and they allow our technicians to read a datastream of relevant infomration from the vehicle. We then use that information and our own thorough vehicle inspection and road-testing to isolate and identify the specific problem and repair it. That's a far better solution than just tossing expensive electronic parts at your car and hoping it fixes the poorly-defined problem.
It's imperative to remember that depending on the specific code(s) being reported, the diagnosis can be relatively easy and straightforward, and in other cases, there is a considerable amount of additional time required for testing. If your Check Engine Light is on, Schedule An Appointment with one of our technicians today!
A diagnosis fee is necessary when the underlying issue affecting your vehicle cannot be isolated and identified with our standard Courtesy Check Inspection. In this instances, we have to gather the data from your vehicle about the problem before we can provide an accurate estimate. A guess would be simple to give but it would also be wrong. We need to drive the vehicle to verify the symptom(s) and to get a physical sense of what is really going on. We have to inspect the vehicle and perform tests necessary to get the information that allows us to compare actual performance with the performance you want. Then we analyze and evaluate that data and hope it leads us to a clear diagnosis. At that point; we can build an accurate estimate for you.
- WHAT ARE THE SHOP LABOR RATES FOR REPAIR?
When it comes to quality automotive repair, you should be willing to pay a premium for the best auto repair in Clackamas. Most independent repair shops charge between $80-$100 in hourly labor rate, as industry determined in August of 2015. Dealerships average between $80-$125 for labor rates, often more per hour than independently owned repair shops.
Labor rates in our shop are determined by the labor time involved in the repair procedure and the competitive hourly rate of our store for the technician's work. As of the beginning of 2017, our mechanical labor rate is set at $95 hourly. Our rate is additionally determined by the experience and quality of our technicians. *Rates may vary by vehicles brand, with higher rates for luxury brands such as Mercedes-Benz, Lexus, Audi, and BMW - which are often more involved labor-wise than standards brands like Ford, Toyota, and Honda.
- WHAT SERVICE WARRANTY DO WE OFFER OUR CUSTOMERS?
We know what good quality craftmanship looks like in action and we know what that level of dedication and expertise means to our customers. It's what has kept us in business for nearly twenty years. We offer a few warranty options to our customers, depending on what type of service we're doing for your vehicle. For most automotive repair services, we offer a 12 month or 12,000 mile parts warranty and a 24 month or 24,000 mile warranty on services rendered.
Our Service Warrany Agreement is now available online.
- WHY DO WE USE OEM AND OEM RECOMMENDED PARTS?
OEM stands for Original Equipment Manufacturer, meaning the company that produced your vehicle, such as Audi, BMW, Chevrolet, Ford, and Honda. These companies manufacture their own replacement parts and authorize certain aftermarket manufacturers to create parts that fit these vehicles to exact specifications.
Economy Brand parts often do not last as long as Manufacturer made and recommended parts. We strive to use the best auto parts to minimize engine wear-and-tear and breakdowns: guaranteeing exact fit and factory specified output. By offering OEM auto parts, we ensure that we can offter a longer part lifetime, the best-in-class warranty, and at a competitive price. Original Equipment Fit, Original Equipment Quality. You can rely on our replacement parts not being counterfeit and without warranty.
From starters and alternators to transmissions and compressors, there is no substitute for the precision fit, form, and function of genuine OEM recommended automotive parts. We will always first recommend parts made by the original equipment manufacturer when they are available - we do this because not using OEM parts may invalidate any remaining warranties of the original equipment manufacturer on that motor vehicle. Pricing will vary on OEM and non-OEM parts and we will make this list available at the time of estimate. It is solely the decision of the customer which part to be used during repair/replacement.
- WILL YOUR SERVICE VOID MY MANUFACTURER'S NEW CAR WARRANTY?
No. You definitely do not have to return to the dealership where the car was purchased to complete any of the recommended factory scheduled maintenance in order to maintain coverage under your warranty. The only service that we can not provide are for services or items that are warranty replacement (or recalls). Usually, if you have to pay for the maintenance and service, you can have it completed anywhere without voiding your warranty; and we'd be glad to help. You can Schedule An Appointment online with us today!
By law, as long as you follow the maintenance schedule recommended by your manufacturer, and we recommend that you retain those maintenance records and repair orders for your records, you have the services and repairs completed in any certified repair shop. As an industry standard, shops agree to follow factory recommended scheduled maintenance for vehicles, and you can even locate related information in your owner's manual.
- DOES THE COST OF REGULAR MAINTENANCE 'PAY-OFF' IN THE LONG RUN?
Regular maintenance for your car is a wise decision. It will add to the longevity of your car and lower the overall cost for auto repairs and service. Regular maintenance helps prevent having to replace more expensive parts. You can find all recommended maintenance intervals in your vehicle’s owner’s manual. You can pick up the phone and call us and we'll be happy to answer any questions you have and assist in determining the right schedule for your car and driving habits.
Let's consider a perfect example; the Oil Change. This is a regular maintenance service that nearly everyone has heard of. If we consider the average sedan with over 100,000 miles as an example, you would have changed the oil about 30 times. That’s assuming a typical oil change every 3,000 miles. With a typical oil change running about $35-$40, you would spend about $1,000 over the 100,000 miles. If you were to go without an oil change during that period, your engine would likely flood with contaminants and eventually seize. The reason? Thick, dirty oil that can’t properly lubricate vital parts, leading to metal-on-metal friction. The result? Engine replacement that typically costs around $4,000.
Based on regular Oil Changes alone, in the first 100,000 miles, it's possible to save thousands of dollars in part repair. Learn more about Regular Automotive Services and how they affect your vehicle.
- WHAT MAINTENANCE SERVICES ARE RECOMMENDED BY VEHICLE MANUFACTURERS?
If you are interested in maintaining your vehicle or perhaps just bought a new-used car and can't be sure of it's regular maintenance history - you need a starting point. If you have your vehicle's owner's manual, it's the best place to start. If you don't have that available, understand that every vehicle manufacturer will have slightly different recommendations or recommended service intervals. This is a list of the most common auto maintenance services that are recommended:
First off, a thorough inspection of parts and fluid levels is key. Checking the Coolant/Antifreeze for the need of flushing, filter (air, cabin air, fuel) replacement, Timing Belt replacement, Transmission Flush, Spark Plug replacement, Axle fluid exchange, and Tire Rotations. Have your Brake System inspected and suggest a Technician road-test your vehicle for performance and irregularities. For more information on the best recommended service and maintenance for your car, see more about Automotive Repair Services.
It's important to understand that all inspections and recommended maintenance services will vary, depending on the make and model of vehicle. Althought we always recommend that you check your owner's manual for the specific needs of your particular vehicle, don't hesitate to call and Book your next Service Appointment with us today for a FREE INSPECTION.
- I'VE HEARD DIFFERENT THINGS, HOW OFTEN SHOULD I CHANGE MY OIL?
When it comes to Oil Changes, the best rule of thumb is to have your oil and oil filter changed every 3,000 miles or according to your vehicle manufacturer's recommended service intervals. It's also important to understand that different oils require different oil change intervals and you should consult with your manual or technician about your specific vehicle's oil needs. For instance, Conventional (non-synthetic) oil chould be changed every 3,000 miles. On the other hand, Semi-Synthetic and Synthetic Oils can have longer recommended service intervals.
If you are changing your vehicle over to Synthetic Oils, they typically cost more than Convention Oils and Oil Change Services, and that a better grade Oil Filter should also be used to be sure that the filter provides the longer life to match the Oil.
If you are in doubt about when and how often to change your oil, we would be more than happy to provide your manufacturer's recommended service interval and help you decide if the longer service intervals with Synthetic Oil will help save you money on regular service. Call us today to Book your next Service Appointment.
- I CHANGE MY OIL REGULARLY, BUT MY CHECK OIL LIGHT CAME ON. HOW CAN THIS BE?
If you've had your car in for an oil change before the oil indicator light came on, chances are that the oil level has been low on recent oil changes but was never checked before draining, keeping it from being noticed. First off, you need to understand that oil consumption between Oil Change Services is pretty normal; with exception to new cars. Small amounts of oil are expected to be burnt and exit the vehicle through the exhaust system and tailpipe.
Your vehicle may have also developed oil leaks even though you dont' necessarily see any drops on the ground where you park. Small leaks often leave stains on the engine, but the engine heat causes the leaking oil to be burnt off as you drive. This can best be diagnosed with a thorough inspection of the engine compartment and oil system.
If you've already experienced this condition of having low oil condition between oil changes, you should make it a habit to check your Oil Dipstick on a regular basis - every month is a great place to start! Remember that Oil is the lifeblood of your engine so taking a couple of minutes once a month to check the Dipstick is far less costly than replacing the motor of your vehicle.
- WHY IS REGULAR BRAKE SERVICE SUCH A SAFETY CONCERN?
We use higher quality OEM recommended brake pads instead of economy brand because they're manufactured with a better blend of materials and they make less noise. We care about the fit of our brake pads on the vehicle, making sure they aren't at risk of slipping. When it comes to stopping a 3,000 pound vehicle traveling at a high speed, we want to make sure the brake system we installed can stand up to the challenge. We replace brake pads and discs together to assure even wear and tear in your brake system, optimal compatibility, and reliable performance.
Brakes, Rotors, Pads and Shoes, we do it all! Learn more about our Brake Repair services.
- AFTER MY BRAKES WERE SERVICED, THEY SQUEAK/SQUEAL. ARE MY BRAKES SAFE?
Technically speaking, the squeal or squeak that customers describe is actually natural. Yes, systems are designed to reduce or eliminate those noises, but they may still occur. Remember that the main mechanical components of your Brake System are the Brake Pads and Rotors (On older vehicles they are called the Brake Shoes and Drums). They are the two un-lubricated surfaces that rub against each other to make your brakes work. With the friction necessary to stop a moving vehicle, the system may make noise.
Beyond the expected noise, Brake System squeaking can occur for a number of other different reasons that you may want to have inspected. Brakes can be affected by dust, debris, humidity, and even temperature. Learn more about your Brake System and maintenance today.
Keep in mind that when brakes wear down over time, they do tend to squeak more often. Worn Brake Systems also mean that it may take longer to stop and you could even have difficulty stopping in emergency situations. If you notice that the noise from your brakes is intensifying or worsening, get an inspection for your own safety. Schedule a Brake Inspection today.
- I'M ALWAYS REPLACING MY WIPERS, HOW LONG SHOULD MY WIPER BLADES LAST?
As a general rule of thumb, you should expect to replace your windshield wipers every six months or so. We recommend this to customers usually in the beginning of Fall and of Spring, as the rainy season is worst locally in those months. The longevity of your wiper blades will also depend on where you live and the severity of the weather you experience. Even storing your vehicle outside versus in a garage or snug beneath a car cover can impact the life of your wipers.
In warm and hot climates, the heat wears on the rubber windshield squeegees that remove rain and debris from vision. Warping this rubber can cause streaking that many customers experience with worn wipers. That means that your wipers will inevitably requpre more frequent replacement. In rainy, snowy, or icy climates, when the wipers are used more frequently, you can expect the wiper blade life to be even shorter than hot climates.
For those reasons, we recommend wiper blade replacement every six months, or with every other oil change if it's easier to remember, just to be sure that you're never caught not being able to see where you're going.